Effective Date: April 28, 2026
At Helfen Hospital, located in Uthiru, we are committed to protecting the privacy and confidentiality of our patients’ personal and medical information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our facility or use our digital platforms.
1. Information We Collect
To provide high-quality Level 3 healthcare services, we collect the following types of information:
- Personal Identification: Name, date of birth, gender, and national ID/passport number.
- Contact Information: Phone number, email address, and physical residence.
- Medical Records: Health history, diagnosis, treatment plans, lab results, and prescriptions.
- Payment Details: Insurance provider information and transaction history for billing.
2. How We Use Your Information
We use your data strictly for medical and administrative purposes, including:
- Providing medical consultations, diagnostics, and maternity care.
- Scheduling and managing your visits via book appointment services.
- Processing insurance claims and billing.
- Communicating vital health updates or responding when you contact us.
- Improving our hospital operations and patient experience.
3. Data Protection and Security
Helfen Hospital implements strict technical and organizational measures to ensure your data is secure. Access to medical records is restricted to authorized healthcare professionals and staff involved in your care. We utilize secure servers and encryption to prevent unauthorized access.
4. Sharing of Information
We do not sell your personal data. We only share information with third parties when:
- It is necessary for your treatment (e.g., referral to specialists).
- Required by law or government health authorities.
- Necessary for insurance processing.
5. Your Rights
Under the Kenya Data Protection Act, you have the right to:
- Access and request a copy of your personal data.
- Request corrections to inaccurate or incomplete information.
- Object to the processing of your data for specific purposes.
- Withdraw consent for digital communications.
6. Cookies and Digital Tracking
Our website uses cookies to enhance user experience. For detailed information on how we use these tools, please refer to our Cookie Policy.
7. Contact Us
If you have any questions regarding this Privacy Policy or how your data is handled, please reach out to our Data Protection Officer.
Helfen Hospital – Uthiru Address: 1376 Uthiru, Opposite AIC Church
Phone: 0113 463120
Hours: Open 24 Hours
Note for Helfen Hospital: To learn more About us and our commitment to patient care, please visit our main facility in Uthiru or navigate through our official website.